Refund & cancellation policy

30-day money back guarantee

If ACondor is not right for you, request a full refund of your first subscription payment within 30 days of that charge and we will issue it. No explanation required.

The guarantee applies to your first subscription only. Renewals, and any later subscription after you have cancelled and returned, are not covered.

What a refund covers

A refund returns the subscription fee you paid to ACondor. That is the entire scope of it.

Refunds never cover trading losses. Money lost in your brokerage account is not refundable by us under any circumstances. We never hold your trading capital, so there is nothing for us to return. Losses are a normal and expected outcome of options trading, including when the software is working exactly as designed.

The guarantee is also not contingent on results. It exists so you can evaluate the software without risk to the subscription fee, and it is not a backstop against a losing month. A losing month is not a defect.

Try it in sandbox first

ACondor supports a tastytrade sandbox configuration where the full system runs against simulated orders and no real money moves. We strongly recommend running there before you connect a funded account. It costs you nothing, it surfaces most configuration questions in the first few sessions, and it is the cheapest way to find out whether this fits how you want to trade.

Cancelling

Cancel at any time from your account page. Cancellation stops all future billing immediately. Your access continues until the end of the period you already paid for, and we do not prorate partial periods outside the guarantee window above.

Cancelling does not close your open positions. When your subscription ends your bot stops, and a stopped bot neither opens new trades nor manages existing ones. Close or take over any open positions directly with your broker before your access ends, and revoke your tastytrade OAuth application when you are done.

How to request a refund

Email [email protected] from the address on your subscription and say you would like a refund. We will confirm and process it to your original payment method, typically within five business days. How quickly it appears on your statement is up to your bank, usually another five to ten days.

Exceptions

We may decline a refund where there is evidence of abuse: repeat subscribe-and-refund cycles, multiple accounts used to extend the guarantee, sharing or reselling access, or breach of our Terms of Service. These are rare and we will always explain our reasoning if we decline.

If we discontinue ACondor or terminate your access for a reason that is not your fault, we refund any prepaid period you have not used, regardless of the guarantee window.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback freezes the account and takes months to resolve, where an email usually settles it the same day. We would rather refund you than fight you.